Refund policy
30-Day Return & 1-Year Limited Warranty Policy
We want you to feel completely confident bringing a MODAPIONEER couch into your home. Here is our straightforward, honest policy on returns, unboxing, and warranty coverage.
30-Day Return Policy
We accept returns on unopened, unexpanded items in their original, undamaged factory packaging within 30 days of delivery. Please request your return by emailing support@modapioneer-home.com with your order number before shipping any item back.
Unboxed & Expanded Items
Due to the specialized nature of vacuum-compressed furniture and standard freight transit, opened or fully expanded items require dedicated handling. If you have unboxed your item and need assistance, please contact our support team at support@modapioneer-home.com before initiating a return so we can review your situation and provide the best available options.
Transit Damage, Defects & Expansion Issues
If your couch arrives damaged in transit, shows a manufacturing defect, or experiences foam that fails to properly expand within 72 hours, you will not be asked to repack or compress the item. We will make it right immediately under our 1-Year Limited Warranty with complimentary replacement modules, hardware, or a full replacement at no additional cost to you.
1-Year Limited Warranty
Every MODAPIONEER Boneless Couch is backed by our 1-Year Limited Warranty covering:
- Structural integrity of internal individually pocketed coils
- Foam core resiliency against abnormal sagging or expansion failure
- Seams and stitching integrity under normal household residential use
This warranty does not cover normal softening over time, pet damage, stains, or commercial use.
How to Start a Claim or Return
If you have any questions or need to start a claim, email our dedicated care team directly at support@modapioneer-home.com with your Order Number and photos or a short video showing the issue. A real team member will respond within 24 business hours to assist you.
Return Shipping Costs
For eligible returns due to a change of mind, ordering the wrong item, or other reasons not caused by MODAPIONEER, the customer is responsible for return shipping costs and arranging safe return transit. For confirmed defective, damaged, or incorrectly shipped items, MODAPIONEER will cover the necessary return shipping costs. Please contact our support team for instructions before arranging a return.
Return Address
MODAPIONEER Returns
1979 W Renaissance Pkwy
Rialto, CA 92376, United States
Please obtain return authorization and shipping instructions from our support team before sending your item.
Refunds
We will inspect your return and notify you of the refund decision within 5 business days of receiving it. Approved refunds will be issued to your original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund.