Sofa FAQ
How does the sofa arrive?
Products prepared in compressed packaging are shipped in a reduced-volume format. Carefully remove the packaging, position the sofa, and follow the product-specific setup instructions.
What is the package size and weight for the 201B96?
The 201B96 package is listed at approximately 43.3 × 24.0 × 13.0 inches and approximately 101.4 lb. Confirm the applicable product page before ordering because package details can vary by product.
What support does the 201B96 use?
The 201B96 combines independent pocket-spring support with foam cushioning for everyday comfort. Construction details can vary by product, so review the product page for the item you are considering.
What is the difference between an L-shaped and a modular sofa?
An L-shaped sofa creates a connected corner or chaise arrangement. A modular sofa is built from sections that form a larger seating layout and may offer more than one configuration, depending on the product. Check the included pieces, orientation, and dimensions before ordering.
Where do you ship?
We currently ship within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or military addresses. Destination eligibility is confirmed for the applicable order before payment.
What should I measure before ordering?
Measure doorways, hallways, stairways, elevators, and turning points before ordering. Check the package dimensions listed on the product page and plan a safe area for unpacking.
What if my order arrives damaged or missing a part?
Contact us promptly with your order number and clear photos or video. Keep the original packaging while we review the issue and advise you on the next steps. Use the chat with our support team to reach us.
Can I cancel my order?
Contact us as soon as possible. Orders that have entered shipment may not be eligible for cancellation or changes.